A clear, practical guide to signing into your Uphold account securely, protecting access, recovering your wallet, and connecting with support and staffing resources.
Sign In: Quick Steps for Accessing Your Wallet
To access your Uphold wallet, visit the official Uphold sign-in page and use the email address associated with your account. Enter your credentials and complete any additional authentication prompts. For users who prefer mobile access, open the Uphold app and follow the on-screen sign-in flow.
Open the official Uphold sign-in page or mobile app.
Enter your registered email address and password.
Complete two-factor authentication if enabled.
Review recent session notifications after login to detect unexpected activity.
Pro tip: Bookmark the official sign-in URL in your browser and access the app from the official app store listings to help avoid phishing sites.
Account Security: Recommended Settings
Protecting access to your Uphold wallet is critical. Apply the following security measures to reduce risk and retain control of your assets.
Enable two-factor authentication using an authenticator app. Authenticator apps are more resilient against SIM swap attacks than SMS.
Use a strong, unique password for your Uphold account and consider a reputable password manager to store it.
Activate device-level protections such as biometrics, PINs, and full-disk encryption on mobile devices and computers.
Regularly audit and revoke any third-party app permissions you no longer use.
Monitor your account email for alerts about sign-ins, password changes, or withdrawals and act quickly if you did not authorize them.
Warning: Uphold or support staff will never ask for your account password or full authentication codes. Disclose limited information only when required through official support channels.
Account Recovery: Lost Access and Next Steps
If you cannot sign in, follow these recovery steps. Recovery depends on the verification methods linked to your account and may require identity verification for compliance reasons.
Use the password reset flow on the sign-in page. You will receive a password reset email to the registered address.
If two-factor authentication blocks access, use backup codes if you saved them during setup or use the recovery process available in the app.
If you do not have access to your registered email or recovery options, contact Uphold support and follow their identity verification procedures.
Keep documentation of any support case numbers and dates when interacting with support. This helps track progress if identity verification processes are required.
Troubleshooting Common Login Issues
Below are frequent problems and practical fixes to restore access quickly.
No password reset email received: Check your spam folder, verify the email address used to request the reset, and ensure your mail server is not blocking messages from Uphold domains.
Two-factor authentication issues: Confirm the correct time on your device if using a time-based authenticator app, and use backup codes when available.
Account flagged or temporarily restricted: Restrictions may be temporary while compliance checks are completed. Follow the instructions in the notification or contact support for clarity.
Unable to access the app after an update: Restart your device, check for pending OS updates, and reinstall the app from official stores if necessary.
Staffing & Support: Who to Contact
Uphold maintains distinct teams to manage account support, security, and compliance. When contacting support, provide concise, relevant information to help speed resolution. Typical contacts include:
Customer Support: Initial contact for account access issues and general queries. Prepare your account email and any ticket IDs.
Security Team: Escalate suspected account compromise or fraud to the security team using the channels listed on the official support page.
Compliance Team: Engaged when identity verification or regulatory review is required; follow instructions closely and submit requested documents securely.
Note: Always use the official in-app support flow or the official Uphold website to locate contact options. Avoid sharing sensitive account credentials in unverified communications.
Disclaimer
This content is for informational purposes and does not constitute financial, legal, or professional advice. Uphold branding, services, and policies may change; always consult Uphold's official documentation and support channels for authoritative guidance. We are not affiliated with Uphold and recommend verifying all download sources and contact methods through official channels.